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FAQ | Cleaning Services
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FAQ

FAQ

What areas does Fabrio currently serve?

Fabrio is expanding its services, and currently operates in Abu Dhabi. Check the app for the most up-to-date information on service availability.

How do I place an order with Fabrio for car washing, laundry, or home cleaning services?

• Simply download Fabrio mobile application from the App Store or Google Play. • Create an account and log in to the app. • Set your location • Choose the service you need (car washing, laundry, or home cleaning) and customize your order as per your requirements. • Confirm your order, and our team will take care of the rest.

How can I track the status of my order?

Once your order is confirmed, you can track its status in real-time through the Fabrio app. You will receive notifications at each stage of the service.

Can I schedule recurring cleaning services with Fabrio?

Absolutely! Fabrio offers the option to schedule recurring services based on your preferred frequency. You can set this up easily through the app.

How can I pay for Fabrio services?

Fabrio accepts various payment methods, including credit/debit cards and mobile payment options. Payments are securely processed through the app.

What safety measures does Fabrio follow during the current health situation (e.g., COVID-19)?

Fabrio prioritizes the safety of both customers and service providers. We strictly adhere to all health and safety guidelines, including the use of protective gear and sanitization protocols.

Can I modify or cancel my order after it's been placed?

Yes, you can make modifications or cancel your order within a specific timeframe. Check the app for details on our modification and cancellation policy.

How are Fabrio's service providers vetted?

Fabrio conducts thorough background checks on all service providers to ensure reliability and trustworthiness. We only work with experienced professionals dedicated to delivering high-quality services.

What if I encounter issues during or after the service?

Fabrio has a dedicated customer support team ready to assist you. Contact us through the app, and we'll address any concerns or issues promptly.

Are tips included in the service cost?

Tips are not included in the service cost, but you can show appreciation to your service provider by tipping them directly through the app.
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